About the Role

The Duty Manager position at MGallery Hotel Collection is a temporary, on-site opportunity offering a competitive salary between Ksh 175,000 and Ksh 245,000 per year.

This role is designed for individuals with proven leadership in hospitality, responsible for daily hotel operations and ensuring exceptional guest experiences.

You will find yourself managing hotel activities, leading diverse teams, and responding to various operational needs during shifts.

Candidates should be ready for flexible working hours, including evenings, weekends, and holidays. This job provides hands-on, real-time experiences at a high standard.

The position promises an engaging work environment with room for professional development and involvement in hotel management best practices.

Key Responsibilities

As Duty Manager, you will supervise staff during assigned shifts by providing guidance, support, and motivation to ensure the highest service quality.

This includes supervising the front office team, ensuring smooth check-ins and check-outs while maintaining and exceeding guest satisfaction levels.

You will also liaise with other departments for seamless operations, conduct daily inspections of facilities, and uphold health and safety standards at all times.

Handling customer inquiries, complaints, and special requests is central, ensuring quick resolutions and consistent professionalism.

Reporting on daily operations, tracking incidents and monitoring staff performance are key to maintaining hotel excellence.

Pros of this Opportunity

The role stands out for its competitive salary within the hospitality sector, offering significant earning potential for qualified candidates.

It also provides a clear path for professional development, with ongoing training and mentorship, ideal for those looking to advance in hotel management.

Considerations

This position demands flexibility, as working irregular hours is part of the core requirements, which may impact work-life balance for some applicants.

The temporary nature of the position means job security depends on organisational needs and performance, making it best suited for those seeking immediate opportunities or short-term contracts.

Our Final Take

The Duty Manager role at MGallery Hotel Collection is an excellent fit for motivated individuals passionate about hospitality and management, seeking competitive pay and real responsibility.

If you are prepared for varied shifts, enjoy leadership, and are committed to service, this role offers a strong step forward in your hospitality career.