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Contact Centre Advisor
Join a supportive team providing customer service during evenings and weekends. Career development, flexible hours, 5 weeks’ annual leave. Fixed-shift, 27 hours per week. Apply today.
Day-to-Day Responsibilities
As a Contact Centre Advisor, you will address queries and provide information to the public via phone, email, or other channels. You’ll handle incoming enquiries, resolve issues, and escalate complex matters as needed. Your tasks include managing customer requests, processing documentation, and offering timely guidance. Evening and weekend shifts are set, providing predictability to your weekly schedule. Initial training will prepare you for a variety of customer service situations.
Job Pros
One of the primary benefits includes a generous annual leave package of five weeks, which is rare for part-time roles. The position also offers noticeable career development opportunities, with a supportive work environment that encourages growth and learning. Flexible evening and weekend hours allow for work-life balance, particularly suitable for those with daytime commitments.
The team environment is inclusive and friendly, making it easier to settle into the role. With paid training to get you up to speed, even those new to contact centre work will find themselves well supported.
Potential Cons
Evening and weekend work may not suit everyone, as these hours can clash with personal or family time. The job can sometimes involve dealing with challenging or dissatisfied customers, which may be stressful for some people. Limited shift choices mean less flexibility than fully casual roles, so consider if the fixed evening/weekend structure works for you.
Verdict
This Contact Centre Advisor role stands out for flexible shifts, generous leave, and advancement potential. If you thrive in customer service and value structured hours with room for growth, this is a great opportunity. Those seeking more varied schedules may look elsewhere, but for many, the benefits outweigh the drawbacks.
