This Head of Service Center role offers the chance to lead a newly formed service operation shaped by the merger of reputable businesses. Although the salary isn’t specified in the posting, the position is full-time and seeks a professional excited about shaping and evolving service management at scale. The opportunity is crafted for someone with a true passion for operational leadership, integration, and commercial strategy.

Day-to-Day Responsibilities

If you step into this role, you’ll lead both in-house and field engineering teams, planning scheduling, dispatch, and the smooth execution of service tasks. Working hands-on, you’ll be responsible for monitoring key performance indicators like first-time fix rates and utilisation metrics. Installation, commissioning, and the maintenance of industrial machinery will be at the core of your team’s focus. You’ll design and implement scalable business processes and oversee integration efforts as the company standardises service delivery following recent acquisitions.

Pros

The company’s growth stage creates significant opportunities for personal and professional advancement, ideal for individuals who thrive on transforming business operations. By shaping service frameworks and leading integration projects, you’ll help build best practice from the ground up, giving you ownership and influence in key business decisions. Alongside those, working within a multi-site, national context develops highly transferable leadership skills.

Cons

This demanding role requires balancing hands-on tasks with strategic leadership, which may not fit those who prefer structure over ambiguity. With integration and post-merger activity, there’s pressure to align teams and systems quickly, meaning a steep learning curve and a fast rate of change. Experience in similar post-acquisition settings is almost critical to success.

Verdict

For experienced service managers looking to boost their career, this job is a unique opportunity to drive transformation and strong operational growth. If you appreciate autonomy and the chance to impact a business at group-wide scale, this could be the perfect next step.