The Referral and Information Assistant opportunity presents a part-time position within a supportive team, offering approximately 2.5 days per week. While salary details aren’t specified, the post promises a comprehensive induction, regular supervision, and a strong focus on personal development. This role is perfect for applicants looking to work closely with a council team dedicated to making positive changes while maintaining a healthy work-life balance.

Key Responsibilities in the Role

Day-to-day, you will handle and screen enquiries for children’s social care services, making crucial judgement calls on urgency and appropriateness. You’ll signpost individuals to suitable services as required and deal with a variety of professionals and members of the public who are sometimes experiencing distress. A key aspect of the job is processing confidential and sensitive information according to strict guidelines. Exceptional communication, patience, and strong IT skills are vital for success, as is the ability to adapt quickly to new systems and procedures.

Pros of the Role

This position offers valuable, regular training, including safeguarding and IT courses, which can help you build and diversify your skillset. Team members are recognised for their hard work, and there’s a strong focus on career progression, including options such as shadowing, coaching, and apprenticeships. The supportive environment means that regular feedback is available to improve performance and job satisfaction.

Cons to Consider

The main drawback is the lack of remote working, as the role requires an on-site presence due to its confidential and sensitive nature. You’ll also need to navigate challenging conversations with the public who may be distressed or anxious, which requires emotional resilience and professionalism at all times.

Our Verdict

The Referral and Information Assistant position is suitable for individuals who thrive in a people-oriented environment and are looking for stability and genuine career prospects. While the required on-site attendance may not suit everyone, the training opportunities, commitment to personal growth, and team-driven culture mean this role stands out for those seeking a purposeful and rewarding part-time career.