The Contact Centre Advisor – 24/7 positions offer you a unique opportunity to provide vital customer service in a supportive environment. With multiple fixed shifts available, you can find a role that genuinely fits your timetable. The offering includes up to 37.5 hours per week and generous conditions with five weeks annual leave, making it a standout in flexibility and work-life balance.

Role Responsibilities

Each advisor acts as the first touchpoint for customers, assisting callers, responding to emails, and managing social media messages with a positive attitude and professionalism.

Expect initial training of around six weeks, ensuring you’re well equipped before your regular shifts start. You will also attend a one-hour team meeting every Wednesday.

The centre runs 24/7. Advisors handle a diverse array of queries regarding council services, using a mix of phone communication and written correspondence.

Attention to detail and good problem-solving abilities are essential. Shifts are fixed and applicants must be available for the specified hours.

Your role will contribute to a lively, community-focused team dedicated to providing reliable support whenever it’s needed most.

Advantages

One significant pro is the generous annual leave, with five full weeks provided, supporting your overall well-being and time off needs.

Career development is actively encouraged, with a structured environment that ensures employees feel valued and have room to grow within the organisation.

Potential Drawbacks

The fixed nature of the shifts means flexibility is limited – you must commit only if your availability matches these essential time slots.

There is no mention of salary in the job listing, which may not suit those needing this information upfront during their search.

Final Verdict

For applicants seeking a supportive workplace, dedicated career support, and generous leave, these roles are well worth considering. Fixed shifts may not suit everyone, but those with matching availability can find real career value here.